NEED HELP?

 

Call our customer care line on:

 

  • > 135  – Free from your TRACE Mobile number
  • > 0861 000 117  – From any other phone

For any other queries, you can:

 

1. Check out your USSD menu –  Dial * 140 # 

 

  1. Balance inquiry
  2. Buy Data
  3. Airtime Transfer
  4. Specials
  5. TRACE Mobile App
  6. Contact Us
  7. To check your new number, dial * 177177 #

2. Write us at: support@tracemobile.co.za

 

3. Do not forget that on the TRACE Mobile App, you can:

 

• Redeem lifestyle rewards

 

• Enter exclusive competitions

 

• Buy airtime and data

 

• Check your airtime and balance

 

• Transfer airtime to other Trace Mobile users

 

Download the TRACE Mobile App:

 

 

 

—————–

Need to recharge or top-up your airtime?

 

TRACE Mobile App> go to the Balances screen.

 

• Banking Refills> Recharge from or with Internet banking using any of the following banks: ABSA, Nedbank, ETF, Capitec and Standard Bank. You can purchase Airtime Cell C airtime.

 

• Purchase a Cell C Refill voucher, and dial * 102 * voucherpin #.

 

 

T & Cs Apply


RICA

As part of government’s crime prevention efforts, SIM cards must be registered in compliance with the Regulation of Intercepts of Communication and Provision of Communication-Related Information Act (RICA). Have your TRACE Mobile SIM card registered with a TRACE Mobile agent or at any time. All you need is your ID (or ID card, temporary ID or passport) and proof of residence (eg, levy statement or electricity bill).


SWITCH TO TRACE MOBILE

PORT TO TRACE MOBILE AND KEEP YOUR NUMBER
You will need to:

 

  1. RICA your SIM
  2. Call Customer Care on 140 (free from your new SIM mobile phone) gold 0861 000 117
  3. Your port will be completed between 7:30 pm and 11:30 pm If it is submitted after 5pm – the port will be completed between 7:30 pm and 11:30 pm the following day.

US CONTACT

 

MOBILE TRACK CUSTOMER CARE HELPLINE – CALL US

• 135  – FREE FROM A MOBILE PHONE TRACK

• 0861 000 117 – FROM ANY OTHER PHONE

Our fabulously friendly agents are available from:

• Monday to Friday: 9am – 5:30 pm;

• Saturdays: 8am – 1:30 pm

• Closed on Sundays and Public holidays

 

WRITE US

You can email us anytime. We like to get back to you within 24 hours

• Email: support@tracemobile.co.za

 

WRITE US TO RECEIVE YOUR SIM CARD 

• Email: ordersim@tracemobile.co.za

 

All you need is:

• Your ID (ID card, temporary or passport)

• Your proof of residence (eg levy statement or electricity bill)

• Delivery address

 

The TRACE Mobile sim card can be purchased at participating retailers and at our headquarters in Rosebank. Click here to access our  store locator

 

FOLLOW US

      

 


FAQ’S

RECHARGE YOUR ACCOUNT

RECHARGE METHODS

Airtime Refill Bundles
An airtime refill voucher has the airtime value and PIN refill printed on the voucher.
Till Slip Airtime Refill Vouchers

Available from a participating retailer. The PIN and Value Refill is printed on a slip.

Banking Refills

ABSA, Nedbank, ETF and Standard Bank Recharge from or with Internet Banking using any of the following banks

 

HOW DO I RECHARGE?

You can recharge using any of the following ways:

• TRACE Mobile App> go to the Balances screen.

• Banking Refills> Recharge from or with Internet Banking using any of the following banks: ABSA, Nedbank, ETF, Capitec and Standard Bank. You can purchase airtime Cell C airtime.

• Purchase a Cell C Refill voucher, and dial * 102 * voucherpin #.

 

HOW DO I CHECK MY ACCOUNT BALANCE ?

There are several ways to check your balance:

1. TRACE Mobile App > Check balances

2. USSD > Dial *101# OR Dial *140#

3. Call 140 > Dial 140 & speak to an agent.

 

I LOST MY SIM, HOW DO I GET A SIM SWAP?

If your SIM card has been lost, stolen or damaged, you can purchase a new TRACE Mobile starter pack from participating outlets and follow these easy steps:

 

Purchase a new TRACE Mobile starter pack but do not RICA, from participating outlets and follow these easy steps:

1. Go to any participating retailer and request to SIM Swop.

2. Dial 0861 000 117 OR 140 & speak to an agent.

Wait for at least 2 hours before inserting the new SIM card into your cellphone.

 

HOW DO I RETRIEVE MY VOICEMAILS?

Dial 144 from your TRACE SIM to listen to your voice messages.

 

IS TRACE MOBILE A MOBILE NETWORK?

TRACE Mobile is an MVNO: Mobile Virtual Network Operator


COVERAGE MAP


SIM SWAP

LOST YOUR SIM? GET YOUR NUMBER BACK
1. Buy a TRACE Mobile SIM card -no RICA required
2. Call Customer Care on 0861 000 117


STORE LOCATOR

Buy your sim card for only R5 at participating retailers

click here to access the Stores list