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FAQ

Airtime Refill Bundles
An airtime refill voucher has the airtime value and PIN refill printed on the voucher.

Till Slip Airtime Refill Vouchers
Available from a participating retailer. The PIN and Value Recharge is printed on a slip.

Banking Refills
ABSA, Nedbank, FNB and Standard Bank Recharge from or with Internet Banking using any of the following banks

You can recharge using any of the following ways:

- TRACE Mobile App> go to the Balances screen.

- Banking Refills> Recharge from or with Internet Banking using any of the following banks: ABSA, Nedbank, ETF, Capitec and Standard Bank. You can purchase airtime Cell C airtime.

- Purchase a Cell C Refill voucher, and dial * 102 * voucherpin #.

There are several ways to check your balance:

1. TRACE Mobile App > Check balances

2. USSD > Dial *101# OR Dial *140#

3. Call 140 > Dial 140 & speak to an agent.

If your SIM card has been lost, stolen or damaged, you can purchase a new TRACE Mobile starter pack from participating outlets and follow these easy steps:

Purchase a new TRACE Mobile starter pack but do not RICA, from participating outlets and follow these easy steps:

1. Go to any participating retailer and request to SIM Swop.

2. Dial 0861 000 117 OR 140 & speak to an agent.

Wait for at least 2 hours before inserting the new SIM card into your cellphone.

Dial 144 from your TRACE Sim to listen to your voice messages

- Self Rica your TRACE Mobile Sim in less than 2 minutes
- Redeem Lifestyle Rewards
- Buy Airtime and Data
- Check your Airtime and Data Balance
- Enter Exclusive Competition
- Transfer Airtime to other TRACE Mobile users

To check your New TRACE Mobile Number, dial * 177177 #

TRACE Mobile is an MVNO: Mobile Virtual Network Operator